Document Type

Article

Language

eng

Format of Original

23 p.

Publication Date

8-2006

Publisher

Wiley

Source Publication

Communication Theory

Source ISSN

1050-3293

Original Item ID

doi: 10.1111/j.1468-2885.2006.00271.x

Abstract

Nearly 80% of organizations now employ some form of employee surveillance. This significant level of use infers a salient need for additional theory and research into the effects of monitoring and surveillance. Accordingly, this essay examines the panoptic effects of electronic monitoring and surveillance (EM/S) of social communication in the workplace and the underlying structural and perceptual elements that lead to these effects. It also provides future scholarly perspectives for studying EM/S and privacy in the organization from the vantage point of contemporary communication technologies, such as the telephone, voice mail, e-mail, and instant messaging, utilized for organizational communication. Finally, four propositions are presented in conjunction with a new communication-based model of EM/S, providing a framework incorporating three key components of the panoptic effect: (a) communication technology use, (b) organizational factors, and (c) organizational policies for EM/S.

Comments

Accepted version. Communication Theory, Vol. 13, No. 3 (August 2006): 281-303. DOI. The definitive version is available at www3.interscience.wiley.com. ©Wiley-Blackwell 2006. Used with permission.

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