Communication with Pharmacy Technicians: How to Reduce Stress and Improve Pharmacy Operations

Authors

Jeremy P. Fyke, Marquette UniversityFollow
Mary F. Hoffman, University of Wisconsin - Eau Claire

Document Type

Article

Language

eng

Format of Original

4 p.

Publication Date

5-2008

Publisher

International Journal of Pharmaceutical Compounding

Source Publication

International Journal of Pharmaceutical Compounding

Source ISSN

1092-4221

Abstract

Analysis of interviews with certified pharmacy technicians revealed that they experience work-related stressors related to the need for accuracy, workload expansion, and customer interaction. Three types of supportive communication (i.e., instrumental, emotional, informational) are discussed as methods to reduce the negative impact of these stressors on pharmacy operations.

Comments

International Journal of Pharmaceutical Compounding, Vol. 12, No. 3 (May/June 2008): 230-233. Permalink.

Recommended Citation

Fyke, Jeremy P. and Hoffman, Mary F., "Communication with Pharmacy Technicians: How to Reduce Stress and Improve Pharmacy Operations" (2008). College of Communication Faculty Research and Publications. 273.
https://epublications.marquette.edu/comm_fac/273