Title
A Decision Tree Calculus for Selecting Service Satisfaction Determinants in the Industrial Sector
Document Type
Contribution to Book
Publication Date
2000
Source Publication
Delivering Service Quality
COinS
Comments
"A Decision Tree Calculus for Selecting Service Satisfaction Determinants in the Industrial Sector," in Delivering Service Quality. Eds. M. Raghavachari and K.V. Ramani. New Delhi, India: MacMillan India Limited, 2000, Permalink: www.macmillanindia.com/book-details.asp?page=&pagenum=&bookid=1602&detailedid=56&broadid=38&category=General+%26+Reference&broadsubject=Business+%26+Management&from=he...