The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management

Authors

Stephen Hawks, University of Wisconsin - Parkside
Kate Kaiser, Marquette UniversityFollow
Tim Goles, Texas A & M International University
Christine V. Bullen, Stevens Institute of Technology
Judith C. Simon, University of Memphis
Cynthia M. Beath, University of Texas at Austin
Kevin P. Gallagher, Northern Kentucky University
Keith Frampton, Royal Melbourne Institute of Technology

Document Type

Article

Publication Date

2012

Source Publication

Information Systems Management

Abstract

In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.

Comments

Accepted version. Information Systems Management, Volume 29, No. 1 (2012): 2-12. DOI. © 2012 Taylor & Francis. Used with permission.

Recommended Citation

Hawks, Stephen; Kaiser, Kate; Goles, Tim; Bullen, Christine V.; Simon, Judith C.; Beath, Cynthia M.; Gallagher, Kevin P.; and Frampton, Keith, "The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management" (2012). Marketing Faculty Research and Publications. 105.
https://epublications.marquette.edu/market_fac/105