Exploring Crisis Communication in The Internal Context of An Organization: Examining Moderated and Mediated Effects of Employee-Organization Relationships on Crisis Outcomes

Authors

Young Kim, Marquette UniversityFollow
Minjeong Kang, Indiana University
Ejae Lee, Indiana UniversityFollow
Sung-Un Yang, Indiana UniversityFollow

Document Type

Article

Language

eng

Publication Date

9-2019

Publisher

Elsevier

Source Publication

Public Relations Review

Source ISSN

0363-8111

Abstract

This study seeks to foster a greater understanding of effective crisis communication from the internal context of organizations. The present research conducted an online experimental study of 640 full-time employees in the United States. Results through OLS multiple regression and path analysis indicated 1) employee-organization relationships (EOR) and timing strategy of self-disclosure (stealing thunder) were positively associated with the positive internal reputation and employees’ supportive behavioral intentions, 2) the positive effects of EOR on the employees’ supportive behaviors appeared differently according to whether or not stealing-thunder was used, and 3) the effects of EOR and message strategy (accommodative response) on the positive internal reputation were varied when the negative emotions (anger and anxiety) intervened.

Comments

Accepted version. Public Relations Review, Vol. 45, No. 3 (September 2019): 101777. DOI. © 2019 Elsevier. Used with permission.

Recommended Citation

Kim, Young; Kang, Minjeong; Lee, Ejae; and Yang, Sung-Un, "Exploring Crisis Communication in The Internal Context of An Organization: Examining Moderated and Mediated Effects of Employee-Organization Relationships on Crisis Outcomes" (2019). College of Communication Faculty Research and Publications. 533.
https://epublications.marquette.edu/comm_fac/533