The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management
Information Systems Management
In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.
Hawks, Stephen; Kaiser, Kate; Goles, Tim; Bullen, Christine V.; Simon, Judith C.; Beath, Cynthia M.; Gallagher, Kevin P.; and Frampton, Keith, "The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management" (2012). Marketing Faculty Research and Publications. 105.
ADA Accessible Version
Accepted version. Information Systems Management, Volume 29, No. 1 (2012): 2-12. DOI. © 2012 Taylor & Francis. Used with permission.