Managing the Tensions at the Intersection of the Triple Bottom Line: A Paradox Theory Approach to Sustainability Management
American Marketing Association
Journal of Public Policy & Marketing
Corporate sustainability management encompasses multiple dimensions: environmental, social, and economic. Companies are increasingly evaluated within the public sphere, and within their own organizations, according to the degree to which they are perceived to simultaneously promote this nexus of virtues. This article seeks to explore the tensions frequently faced by organizations that strive to manage these dimensions and the role of public policy in that pursuit. A multiple–case study approach is utilized in which the authors selected case organizations according to whether they were attempting to manage the three dimensions of sustainability. The authors utilize paradox theory and a typology provided by previous research to understand the nature of the tensions that emerge in the selected case study organizations. They extend this previous work by examining the role of public policy in providing the situational conditions to make these paradoxical tensions salient, and they examine organizational responses to these conditions. Directions for firms, policy makers, and future researchers are provided on the basis of this study’s findings.
Ozanne, Lucie K.; Phipps, Marcus; Weaver, Todd; Carrington, Michal; Luchs, Michael; Callin, Jesse; Gupta, Shipra; Santos, Nicholas J. C.; Scott, Kristin; and Williams, Jerome, "Managing the Tensions at the Intersection of the Triple Bottom Line: A Paradox Theory Approach to Sustainability Management" (2016). Marketing Faculty Research and Publications. 201.
Published version. Journal of Public Policy & Marketing, Vol. 35, No. 2 (Fall 2016): 249–261. DOI. © 2016, American Marketing Association. Used with permission.