Document Type

Article

Language

eng

Publication Date

2019

Publisher

Taylor and Francis

Source Publication

Marketing Education Review

Source ISSN

1052-8008

Abstract

Gone are the days of transactional marketing, and here to stay are increased expectations for marketers to act as trusted advisors while providing value customized specifically to each customer. Accordingly, marketers must clearly identify the competitive advantage of their products or services, and they need to be sure this competitive advantage is valuable in the eyes of the customer. This paper focuses on teaching students to adopt such a perspective when developing customer-focused solutions, as well as to train them on creating an actual value proposition. An exercise is presented, with data demonstrating its effectiveness for teaching value propositions.

Comments

Accepted version. Marketing Education Review, Vol. 29, No. 2 (2019) : 119-124. DOI. © 2019 Taylor & Francis. Used with permission.

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