Document Type
Article
Language
eng
Format of Original
18 p.
Publication Date
9-2006
Publisher
University of Minnesota, Management Information Systems Research Center
Source Publication
MIS Quarterly
Source ISSN
0276-7783
Abstract
This paper investigates the influence of enterprise systems implementation on operational performance. The work extends the literature on enterprise systems by focusing on changes in process dynamics as a source for ongoing firm-level performance improvement. A case discussion of Tristen Corporation, a firm that implemented ERP and subsequently experienced benefits through gains to its continuous improvement efforts, is examined in light of theorized impacts of such implementations on process dynamics. Analyses of longitudinal data suggest that performance along a key metric motivating the ERP initiative (i.e., order fulfillment lead-time) showed a significant improvement immediately after system deployment. The data further suggest that the system implementation gave rise to an ongoing trend of performance improvement, in contrast to a stable performance trend prior to go-live.
Recommended Citation
Cotteleer, Mark and Bendoly, Elliot, "Order Lead-Time Improvement Following Enterprise Information Technology Implementation: An Empirical Study" (2006). Management Faculty Research and Publications. 65.
https://epublications.marquette.edu/mgmt_fac/65
Comments
Published version. MIS Quarterly, Volume 30, No. 3 (September 2006): 643-660. Permalink. © 2006 University of Minnesota, Management Information Systems Research Center. Used with permission.