Organizational Resilience and Employee Work-Role Performance After A Crisis Situation: Exploring the Effects of Organizational Resilience on Internal Crisis Communication

Authors

Young Kim, Marquette UniversityFollow

Document Type

Article

Language

eng

Publication Date

2020

Publisher

Taylor & Francis

Source Publication

Journal of Public Relations Research

Source ISSN

1062-726X

Abstract

The purpose of this study is to explore the positive outcomes of organizational resilience to see how resilient employees can support an organization by adapting to and initiating changes during the recovery process following a crisis. This study focuses on organizational resilience generated by employees, as a resilient system, through their psychological ability and positive communication behaviors. Resilient employees can help their organization bounce back to normal functioning following a crisis. A nationwide survey (N = 830) was conducted among full-time employees in the U.S. to examine the positive effect of organizational resilience on employee work-role performance. The results indicate that organizational resilience was positively and significantly associated with: employees’ intentions for proficiency, adaptivity and proactivity of organizational members, thus contributing to organizational effectiveness after a crisis situation.

Comments

Accepted version. Journal of Public Relations Research, Vol. 32, No. 1-2 (2020): 47-75. DOI. © 2020 Taylor & Francis. Used with permission.

Recommended Citation

Kim, Young, "Organizational Resilience and Employee Work-Role Performance After A Crisis Situation: Exploring the Effects of Organizational Resilience on Internal Crisis Communication" (2020). College of Communication Faculty Research and Publications. 544.
https://epublications.marquette.edu/comm_fac/544