Document Type
Article
Publication Date
2023
Publisher
Communication and Social Robotics Labs, Western Michigan University
Source Publication
Human Machine Communication
Source ISSN
2638-6038
Original Item ID
DOI: 10.30658/hmc.6.10
Abstract
An exemplar of human-machine communication, voice-based assistants (VBAs) embedded in smartphones and smart speakers simplify everyday tasks while collecting significant data about users and their environment. In recent years, devices using VBAs have continued to add new features and collect more data—in potentially invasive ways. Using Communication Privacy Management theory as a guiding framework, we analyze data from 11 focus groups with 65 US adult VBA users and nonusers. Findings highlight differences in attitudes and concerns toward VBAs broadly and provide insights into how attitudes are influenced by device features. We conclude with considerations for how to address boundary regulation challenges inherent in human-machine interactions.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Recommended Citation
Vitak, Jessica; Kumar, Priya C.; Liao, Yuting; and Zimmer, Michael, "Boundary Regulation Processes and Privacy Concerns With (Non-)Use of Voice-Based Assistants" (2023). Computer Science Faculty Research and Publications. 93.
https://epublications.marquette.edu/comp_fac/93
Comments
Published version. Human-Machine Communication, Vol. 6 (2023): 183-202. DOI. © 2023 Communication and Social Robotics Labs (Western Michigan University). Used with permission.