An Empirical Study of the Use of Business Expert Systems
Information & Management
The evolution of computers from computational tools to “thinking machines” is causing businesses to evaluate their views of the computer's role. The inevitable availability of smart computers leads to questions of how and when fifth generation hardware and software will be integrated into corporate culture. Here, we present the results of a survey given to information systems managers to determine the extent of expert systems development by data processing departments and expert systems usage in organizations. The attitudes of management toward the future of expert systems are also discussed using the survey data. It was discovered that, while computer managers are receptive toward this new tool, most have no definite plans to develop expert systems in the near future. These results seem to be in conflict with other evidence about the growing numbers of expert systems in business applications. One explanation is that this new technology is part of the continuing “grass roots” movement of end-user computing.