Document Type
Article
Language
eng
Publication Date
2005
Publisher
Emerald
Source Publication
Policing: An International Journal of Police Strategies & Management
Source ISSN
1363-951X
Original Item ID
DOI: 10.1108/13639510510597924
Abstract
Purpose – This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction.
Design/methodology/approach – Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community-based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims' satisfaction with the police.
Findings – Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims' expectations about police behaviour and demeanour are fulfilled.
Originality/value – The results of this study and implications for police policy are discussed
Recommended Citation
Robinson, Amanda L. and Stroshine, Meghan S., "The Importance of Expectation Fulfillment on Domestic Violence Victims’ Satisfaction with the Police in the UK" (2005). Social and Cultural Sciences Faculty Research and Publications. 22.
https://epublications.marquette.edu/socs_fac/22
Comments
Accepted version. Policing: An International Journal of Police Strategies & Management, Vol. 28, No. 2 (2005): 301-320 . DOI. This article is © Emerald Group Publishing and permission has been granted for this version to appear in e-Publications@Marquette. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.