Title

Modifying Enterprise-Level Packages

Document Type

Article

Publication Date

3-2002

Source Publication

Cutter Consortium Business-IT Strategies Executive Report

Abstract

Managers often struggle with the decision of whether or not to significantly modify the customer relationship management (CRM) and other software packages they have just purchased. Often companies decide to make changes to the packaged application to meet their business requirements. This is very common and often times necessary, but should be undertaken with foresight and understanding of the consequences.

Comments

Cutter Consortium Business-IT Strategies Executive Report, (March 2002) Permalink:www.cutter.com/content/alignment/fulltext/advisor/2002/bit020313.html.