Modifying Enterprise-Level Packages

Authors

Mark Cotteleer, Marquette UniversityFollow
Laura RichardsFollow

Document Type

Article

Language

eng

Publication Date

3-2002

Publisher

Cutter Consortium

Source Publication

Cutter Consortium Business-IT Strategies Executive Report

Source ISSN

1530-3471

Abstract

Managers often struggle with the decision of whether or not to significantly modify the customer relationship management (CRM) and other software packages they have just purchased. Often companies decide to make changes to the packaged application to meet their business requirements. This is very common and often times necessary, but should be undertaken with foresight and understanding of the consequences.

Comments

Cutter Consortium Business-IT Strategies Executive Report, (March 2002) Publisher Link.

Recommended Citation

Cotteleer, Mark and Richards, Laura, "Modifying Enterprise-Level Packages" (2002). Management Faculty Research and Publications. 127.
https://epublications.marquette.edu/mgmt_fac/127