Modifying Enterprise-Level Packages
Cutter Consortium Business-IT Strategies Executive Report
Managers often struggle with the decision of whether or not to significantly modify the customer relationship management (CRM) and other software packages they have just purchased. Often companies decide to make changes to the packaged application to meet their business requirements. This is very common and often times necessary, but should be undertaken with foresight and understanding of the consequences.
Cotteleer, Mark and Richards, Laura, "Modifying Enterprise-Level Packages" (2002). Management Faculty Research and Publications. 127.